OUR NEIGHBORS’
FREQUENTLY ASKED QUESTIONS
HOW MUCH DO YOU CHARGE?
IT’S THE NUMBER ONE QUESTION WE GET. WE START WITH A SMALL DIAGNOSTIC FEE OF $25 TO COMPLETELY DIAGNOSE YOUR COMPUTER. AFTER WE SPEND UP TO 2 HOURS DIAGNOSING IT, WE WILL GIVE YOU A CALL AND TELL YOU WHAT IT NEEDS TO RUN IN PERFECT CONDITION. MOST OF OUR REPAIRS DO NOT EXCEED $200 (INCLUDING THE DIAGNOSTIC FEE). THAT’S JUST BEING HONEST. WE DO NOT CHARGE HOURLY IN OUR SHOP, ONLY FOR HOUSE CALLS, REMOTE SUPPORT OR OFFICE CALLS. WE CHARGE $95 PER HOUR FOR HOMES AND BUSINESSES. HAVE MORE QUESTIONS? GIVE US A CALL AT 925-377-5257.
HOW LONG WILL MY REPAIR TAKE?
IT DEPENDS ON THE REPAIR. NORMALLY WE ARE ABLE TO DIAGNOSE MACHINES WITHIN 24-48 HOURS DEPENDING ON OUR SHOP WORKLOAD. MOST PROJECTS TURN AROUND WITHIN 3-4 DAYS. ADVANCED REPAIRS THAT REQUIRE TAKING A MACHINE APART (INCLUDING LAPTOPS) CAN TAKE UP TO A WEEK.
WHAT DOES A REBUILD/REINSTALL CONSIST OF?
FIRST WE START BY BACKING UP YOUR HARD DRIVE. WE CREATE A DISK IMAGE THAT COPIES EVERYTHING. THEN WE FORMAT (DELETE) EVERYTHING ON YOUR HARD DRIVE AND REINSTALL YOUR OPERATING SYSTEM (WINDOWS XP, VISTA, 7 OR MAC OSX). AFTER INSTALLING THE BASICS OF PROGRAMS, WE TRANSFER ALL OF YOUR DATA BACK TO YOUR COMPUTER IN THE SAME PLACES YOU HAD THEM.
CAN YOU TRANSFER MY PROGRAMS?
MOST PROGRAMS AND APPLICATIONS THAT REQUIRE LICENSES WE CANNOT TRANSFER. MICROSOFT OFFICE IS THE EXCEPTION AND ONE OF THE MOST POPULAR TRANSFERS. WE REQUIRE OUR CUSTOMERS TO EITHER PROVIDE US WITH THE SOFTWARE THEY WANT INSTALLED OR INSTALL IT THEMSELVES AFTER A REBUILD/REINSTALL.
WHAT ABOUT MY ITUNES? MY PICTURES? MY LIFE?
WE HAVE NO PROBLEM RECONFIGURING ITUNES. YOU WILL NEED TO REMEMBER YOUR PASSWORD THOUGH. PICTURES ARE SIMPLE. AND YOUR LIFE, YOU BETTER HAVE IT BACKED UP (OR INSURED).
CAN YOU TRANSFER MY PASSWORDS?
WE CAN ONLY TRANSFER THE PASSWORDS YOU PHYSICALLY GIVE TO US. WHEN WE DO REBUILDS/REINSTALLS, IT IS ONE OF THE THINGS WE CANNOT RESTORE. WE SUGGEST THAT IF YOU HAVE A SMART PHONE, STORE YOUR PASSWORDS IN A SECURE APP SUCH AS MSECURE .
WHAT IS THE BEST FORMULA FOR A SECURE PASSWORD?
BASIC RULE OF THUMB: 1 CAPITAL LETTER, 1 NUMBER, AND 8 CHARACTERS TOTAL. SOMETHING THAT YOU CAN REMEMBER BUT NOT SOMETHING SOMONE COULD GUESS. EXAMPLE: Msecure1
IN YOUR OPINION, WHO MAKES THE BEST COMPUTERS?
“BEST” IS RELATIVE TO THE USER. HOWEVER, WE RECOMMEND THE FOLLOWING MANUFACTURERS FOR LAPTOPS: ASUS, LENOVO, CHEMBOOK AND APPLE. THIS SMALL LIST IS BASED ON YEARS OF WORKING ON VARIOUS BRANDS AND THESE TEND TO BE THE MOST RELIABLE. WE USE MACS AND PCS IN OUR DAILY OPERATIONS AT NEIGHBORHOOD, BUT FOR PERSONAL USE, WE LOVE OUR MACS.
WHAT VIRUS PROTECTION DO YOU RECOMMEND?
NO VIRUS PROTECTION IS PERFECT. THERE ARE CERTAINLY BETTER ONES THAT OTHERS THOUGH. WE RECOMMEND AVAST!, KASPERSKY, AND TREND MICRO.
MORE QUESTIONS?
WE’RE OPEN MONDAY THROUGH SATURDAY 10AM TO 6PM. GIVE US A CALL WITH MORE INQUIRIES.
WE'RE NOT GEEKS. WE'RE NOT NERDS. WE’RE NEIGHBORS.
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